Return, Refund & Cancellation Policy.

RETURN, REFUND & CANCELLATION POLICY

Last updated: 11 September 2026

Decimal watches are produced in limited quantities and individually numbered. Please review the key rules below before placing your order.

POLICY AT A GLANCE

• Cancel within 24 hours of order confirmation for a full refund. See Clause 1.

• Change-of-mind returns and exchanges are not accepted. See Clause 2.

• Report visible damage, an incorrect product, an incorrect serial or missing contents within 24 hours of delivery. See Clause 3.

• Report a functional fault not reasonably visible during unboxing within 48 hours of delivery. See Clause 3.

• Record one continuous, unedited video while opening the sealed parcel. See Clause 3.

• Every returned watch must pass Decimal’s physical and functional inspection. See Clause 5.

• A refundable ₹500 logistics and inspection deposit may apply. See Clause 5.

• Decimal will first attempt to repair the original watch. If repair is not possible, another available serial or a refund may be offered. See Clause 6.

• Approved refunds are initiated within 5–7 business days. See Clause 7.

This summary is provided for convenience. The complete conditions appear below.

        1. CANCELLATIONS

An order may be cancelled within 24 hours of order confirmation without any cancellation or processing fee. Contact contact@decimalwatches.com with your name and order number.

After 24 hours, voluntary cancellation is unavailable because the numbered watch and its production allocation may have been committed.

A full refund will still be provided if Decimal cannot fulfil the order, materially exceeds the latest committed dispatch date, collects a duplicate payment, cancels the order or is otherwise legally required to refund it.

        2. CHANGE-OF-MIND RETURNS

Decimal does not accept returns, refunds or exchanges for change of mind, personal preference, appearance, colour, size, fit, strap comfort, preference for another model or serial, or minor variations caused by photography, lighting or screens.

This restriction does not apply to a defective, damaged, incorrect, incomplete or materially misdescribed product.

        3. ELIGIBLE CLAIMS AND EVIDENCE

Visible transit damage, an incorrect product, an incorrect serial number or missing contents must be reported within 24 hours of delivery.

A functional or manufacturing fault not reasonably visible during unboxing must be reported within 48 hours of delivery. After this period, an eligible manufacturing fault may be assessed under the applicable Decimal warranty.

Customers should record one clear, continuous and unedited video showing every side of the sealed parcel, the shipping label, the parcel being opened, the watch, its serial number and all included contents.

This video is required for claims involving visible damage, an incorrect product, an incorrect serial or missing contents. Additional photographs or videos may be requested for functional faults.

Where an unboxing video is unavailable, Decimal may review other credible evidence at its discretion, but approval cannot be guaranteed.

To submit a claim, email contact@decimalwatches.com within the applicable period with your order number, explanation and supporting evidence.

        4. RETURN CONDITION AND EXCLUSIONS

The correct watch must be returned with its box, documents, certificates, straps, bracelet, removable links, tools, accessories and complimentary items. It must not have been worn beyond reasonable indoor inspection.

Claims may be rejected where damage resulted from normal wear, scratches after delivery, impact, misuse, negligent handling, improper storage, unauthorised repair or modification, exposure to chemicals or magnetic fields, or water exposure outside the published resistance conditions.

Customers must not send a product without first receiving return instructions from Decimal.

        5. RETURN LOGISTICS AND INSPECTION

Where the evidence clearly establishes an incorrect product, incorrect serial, missing component or visible transit damage, Decimal may arrange collection without an upfront deposit.

Where physical inspection is required to determine eligibility, the customer must pay a refundable ₹500 return-logistics and inspection deposit.

If the claim qualifies, the ₹500 will be refunded and Decimal will bear the approved repair and return-delivery costs.

If the claim is rejected, the ₹500 will be retained against inbound insured logistics and inspection. If the customer wants the rejected product returned, an additional ₹500 outbound logistics charge must be paid before dispatch.

Decimal will record the sealed return parcel, its label, the opening process, the returned watch, its serial and its contents. The watch will then undergo physical and functional inspection.

No refund will be approved before the product is received and inspected. A claim may be rejected if the return is incomplete, substituted, counterfeit, altered, deliberately damaged or unrelated to the original order.

        6. REPAIR, ALTERNATIVE SERIAL OR REFUND

For an approved manufacturing-defect or transit-damage claim, Decimal will first attempt to repair the original watch while preserving its serial number.

If repair is not reasonably possible, Decimal may offer another available serial with the customer’s written consent. If no serial is available, or the customer declines the available serial, a full refund will be issued.

For an incorrect product, incorrect serial or missing component, Decimal will correct the order where possible. If correction is not possible, a full refund will be issued.

An identical replacement cannot be guaranteed because every Chapter is produced in limited, individually numbered quantities.

        7. REFUNDS

An approved refund will be initiated to the original payment method within 5–7 business days. The customer’s bank or payment provider may require an additional 5–10 business days to display it.

No restocking, processing or cancellation fee will be deducted from an approved refund. A qualifying refund includes the product price, applicable taxes, standard delivery charges and any refundable ₹500 deposit collected.

Store credit will be provided only if voluntarily selected by the customer.

        8. RESPONSE AND INSPECTION TIME

Decimal will manually acknowledge a claim within 48 hours and provide an initial substantive response within two working days after acknowledgement.

Physical inspection will normally be completed within five working days after the return reaches Decimal. Additional time may be required for specialised diagnosis or further evidence.

Working days exclude Saturdays, Sundays and applicable public holidays.

        9. PREORDERS, DUPLICATES AND SERIALS

If Decimal materially exceeds the latest committed dispatch date, the customer may accept the revised timeline or cancel for a full refund. If Decimal cannot manufacture or fulfil the order, it will be cancelled and refunded.

Where duplicate orders are placed, only the earliest valid order may remain confirmed. Additional duplicate orders will be cancelled and refunded.

Failed, abandoned or expired payments do not create ownership of a watch or serial.

A cancelled or fully refunded order releases its allocated serial, and any corresponding Decimal Registry entry may be removed or corrected.

Separately sold straps and accessories are not returnable for change of mind. Damage, defect or incorrect-item claims must be reported within 24 hours of delivery.

        10. STATUTORY RIGHTS AND CONTACT

Nothing in this policy excludes or restricts a consumer right that cannot legally be excluded. If any part of this policy conflicts with a mandatory legal requirement, that requirement will prevail.

For cancellations, returns, repairs or refunds, contact: contact@decimalwatches.com

Include your full name and order number in the subject line and provide the required evidence within the applicable reporting period.